Customer Service Representative / Csr

Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients, and you would be joining their team directly while being supported by Puente through the hiring process. Our client is a well-established home services company that has provided heating, cooling, and plumbing services to residential and commercial customers across multiple US states for over 90 years. They run a membership program for loyal customers and operate as a small, close-knit team that values responsive, quality service. You will join a remote customer service team of fewer than ten people and report to the Customer Experience Manager. The role is highly autonomous, with little day-to-day oversight, and you will partner daily with the scheduling department and field technicians to keep the three-day board full.

About the role

We are looking for a personable, organized, and self-driven Customer Service Representative to join our client’s team. This role balances outbound calling (30 to 40%) with administrative and email support (60 to 70%). You will contact existing customers and members only, so there is no cold calling.

What you’ll own

• Make 100+ outbound calls daily to existing customers and membership members for appointment scheduling and follow-ups.
• Manage a high volume of customer email correspondence, especially for commercial accounts.
• Follow up with customers to fill the three-day scheduling board.
• De-escalate concerns and guide upset customers toward positive resolutions.
• Keep accurate records in the CRM and track every customer interaction.
• Contribute to membership program growth through proactive engagement.

Who you are

• C2 level English: clear, professional, and confident on both phone and email.
• 2+ years of customer service experience combining phone and email support.
• Stable work history showing growth and tenure rather than frequent job changes.
• Comfortable owning your day in an unstructured, low-oversight remote environment.
• Strong conflict resolution skills and ability to de-escalate tense situations.
• Experienced with CRM systems and email tools; staying organized when workload shifts.

Oferta publicada originalmente en Get on Board. Al solicitar, iras a la fuente original.