Customer Success Manager Jr
Are you a customer-focused professional with a passion for SaaS technology and relationship building? We are looking for a proactive Customer Success Manager Jr. to join our team, manage a dedicated portfolio of B2B accounts, and drive client satisfaction, retention, and growth.
In this role, you will take ownership of the end-to-end customer journey—guiding clients through onboarding, encouraging product adoption, tracking account health, and identifying expansion opportunities.
If you thrive in an environment where your impact directly influences client success and your own earning potential, this role is for you!
Key Responsibilities
- Portfolio Management: Manage and nurture an assigned portfolio of B2B client accounts.
- Onboarding & Adoption: Lead smooth customer onboarding, product walkthroughs, and feature adoption strategies.
- Account Health & Retention: Monitor usage metrics and account health to proactively prevent churn and ensure long-term retention.
- Business Reviews: Conduct regular check-ins and basic account reviews to demonstrate ongoing value and ROI.
- Expansion & Commissions: Identify growth, cross-sell, and upsell opportunities within your portfolio to hit your monthly commission targets.
- Cross-Functional Collaboration: Partner with Product, Support, and Sales teams to voice customer feedback and optimize the overall experience.
What We’re Looking For
- English Fluency: Advanced professional English (B2+ or C1 required for client interactions).
- Experience: 1–2 years in Customer Success, Account Management, or Client Services within a SaaS, Tech, or B2B environment.
- Tooling: Familiarity with CRM systems (Salesforce, HubSpot, or similar) and client success workflows.
- Mindset: Data-informed, proactive, organized, and motivated by achieving both client outcomes and financial performance goals.
Oferta publicada originalmente en Get on Board. Al solicitar, iras a la fuente original.
Por favor, para solicitar este trabajo visita www.getonbrd.com.