Gohighlevel Appointment Setter
Genexa Scaling supports growth-focused private healthcare clinics by strengthening their lead-to-appointment process. In this role, we will help clinics increase bookings by reaching prospective patients with timely, compliant follow-up and consistently converting interested leads into scheduled visits. You will work as part of our outreach and CRM operations team, using GoHighLevel to manage campaigns, route conversations, and track pipeline health. Your work will directly impact clinic appointment volume, patient experience, and the reliability of reporting across marketing and sales activities. The project scope includes maintaining lead workflows, ensuring messages are accurate and timely, and supporting clinic-facing handoffs once leads are ready to book.
Key Responsibilities
We are looking for an Appointment Setter experienced with GoHighLevel to drive qualified appointment bookings for private healthcare clinics.
- Manage outbound and follow-up workflows in GoHighLevel to convert leads into scheduled appointments.
- Use campaign tools, pipelines, tags, and automation steps to ensure prospects receive the right message at the right time.
- Conduct appointment-setting conversations by phone and/or messaging, qualifying needs and confirming availability.
- Accurately capture lead information, update statuses, and log outcomes in the CRM.
- Coordinate handoffs to clinic teams when a lead is ready to book, ensuring details are complete and consistent.
- Maintain compliance-friendly communication (e.g., appropriate language, no promises outside what the clinic offers).
- Monitor key metrics such as booked appointments, show rates (where available), response rate, and pipeline conversion.
- Continuously improve scripts and outreach sequences based on campaign performance and feedback.
We will rely on you to be proactive, organized, and consistent—so clinics can forecast bookings and improve patient acquisition efficiency.
Role Requirements
We want a motivated Appointment Setter who can confidently communicate with prospective patients and consistently turn conversations into booked appointments for private healthcare clinics.
What we need from you:
- Experience using GoHighLevel (building/using workflows, pipelines, tags, and managing leads).
- Strong phone and messaging communication skills with a friendly, professional patient-first tone.
- Ability to qualify leads efficiently, ask the right questions, and overcome objections respectfully.
- Comfort working with targets (daily/weekly booking goals) and maintaining activity discipline.
- Attention to detail in CRM updates to ensure accurate tracking and reporting.
- Basic understanding of sales/appointment-setting principles (follow-up cadence, confirmation, and pipeline management).
- Reliability and confidentiality when handling sensitive customer information.
Soft skills we value:
- Clear communication and empathy when talking to people seeking healthcare services.
- Resilience and a solution-oriented mindset in high-volume outreach.
- Coachability—willingness to improve scripts, timing, and process based on results.
- Professional judgment and calm handling of scheduling changes or missed connections.
Bonus points: Prior work in healthcare, clinics, or patient scheduling; experience with appointment calendars and call scripting; familiarity with GDPR/health-data sensitivity concepts.
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